Một hệ thống giòn là một hệ thống ít có khả năng xử lý những bất ngờ

Khái niệm:: Hệ thống thông tin

Indeed, the computer, by virtue of its brittle nature, seems to require that it come first. Brittleness is the inability of a system to cope with surprises, and, as we apply computers to situations that are ever more interconnected and layered, our systems are confounded by ever more surprises. By contrast, the systems theorist David Woods notes, human beings are designed to handle surprises. We’re resilient; we evolved to handle the shifting variety of a world where events routinely fall outside the boundaries of expectation. As a result, it’s the people inside organizations, not the machines, who must improvise in the face of unanticipated events.

Trích từ:: Why Doctors Hate Their Computers | The New Yorker